Fotolife - Sonríe, Captura, Comparte...

When I look up for my photos to share them, they won’t show up.

We suggest: We suggest: - It sometimes take a bit for the pictures to load on the server; wait until 72 hours to look them up. If you still can’t see them, send us an email. - Also, photos that are over 6 weeks old are erased.

When I type in my username and password, the website says they are wrong.

We suggest: We suggest: - Check that you aren’t confusing any characters and that you are typing it correctly. - Make sure it hasn’t been 6 weeks after your purchase because the digital file expires after this period. - Wait at least 24 to 72 hours after your purchase to make sure your picture has been loaded on our server. - If the problem persists, email us to contacto@foto-life.com.mx

When I type in my username and password it lets me access but it doesn’t show any pictures

We suggest: We suggest: - Wait at least 24 to 72 hours after your purchase to make sure your picture has been loaded on our server. - Make sure you have a recent version of Internet Explorer or Firefox - If the problem persists, write to technical support for the place in which the picture was taken Globopuerto Tequisquiapan globos@foto-life.com.mx Parque Bicentenario: bicentenario@foto-life.com.mx Papalote Museo del niño: papalote@foto-life.com.mx Cavas Freixenet: freixenet@foto-life.com.mx La Feria Chapultepec: laferia@foto-life.com.mx Complains and general suggestions: contacto@foto-life.com.mx

I don’t have neither a username nor a password to log in.

We suggest: We suggest: You must take this into consideration: - Pictures are only available for download to those who purchased the digital file of the picture during the tour or online. - If you got your pictures, you must have received either a printed certificate or an email with the information to log in. - If you didn’t get your pictures on the tour, you can buy them on the website.

FAQ’S